Who we are
Since 1998
Complete Business Solutions Australia originated in 1998 with five principals dedicated to integrity and excellence in economic and financial consulting.
Through gaining experience in various economic periods, our team are able to identify the best opportunities whether we are in good times or bad times. Good times provide growth in our portfolio and bad times, despite the potential negative effects, can provide opportunities.
Our Team
To help meet the strategic direction of the organisation as opposed to the operational activities, our CBSA team as follows:

Gavin Stead
Managing Director
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Areas of expertise
- Developing and managing business plans, and monitoring implementation.
- Developing company policies.
- Developing strategic plans.
Education
- Masters of Business – Melbourne Institute of Advanced Management
- Graduate Certificate of Business – Swinburne University
- Diploma of Business – Sydney International School of Business
With a wealth of experience as a Director in different sectors, including The Arts, Education and Finance, Gavin easily identifies opportunities for the business and works effectively with board members to achieve outcomes.

Wi Zhang
Chief Finance Officer
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Areas of expertise
- Financial planning.
- Managing the finance and accounting team.
- Providing the executive leadership with expert financial advice and proposing new financial strategies.
- Producing the company’s financial reports including profit and loss statements and balance sheets.
Education
- Masters of Business Administration – Torrens University Adelaide
- Diploma of Business – Sydney International School of Business
Wi enjoys her role in assisting management to achieve the business goals, through sound financial decisions.

Con Kafatos
IT Manager
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Areas of expertise
- Managing information technology and computer systems
- controlling and evaluating IT and electronic data operations
- Ensuring data security , network access and implementing backup systems
- Identifying problematic areas and developing strategic solutions
Education
- Bachelor of Computer Science RMIT Melbourne
As a member of the Australian Computer Society, Con relishes being at the forefront of new technological advances and brings this wealth of information to his role.

Glenda Williams
HR Manager
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Areas of expertise
- Policy and procedure management
- Performance review and management process
- Coaching and supporting managers to manage workplace conflict and actively building awareness on workplace bullying, sexual harassment and discrimination
- Monitoring staff and managers’ adherence to all company policies and procedures
- Recruitment policies and practices
Education
- Bachelor of Human Resource Management Deakin University Melbourne
Glenda has worked within small and large organisations. Throughout her career she has continued to attend professional events and professional development sessions which has led to her being highly sought after for this role. CBSA clients are fortunate to have such an experienced staff member.

Henry Thomas
Operations Manager
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Areas of expertise
- Managing a wide range of corporate governance requirements including coordination of client’s risk, policy and compliance frameworks
- Working with diverse industries including Accounting, Education and Logistics
Education
- Bachelor of Business, Goulburn TAFE
- Graduate Diploma in Corporate Governance, Governance Institute, Sydney
Henry brings a wealth of experience from Australia and overseas. He has worked in management positions for over twenty years. Henry attributes his success to his belief in seven qualities:- discipline, transparency, independence, accountability, responsibility, fairness and social justice.

Tina Hughes
Sales and Marketing Manager
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Areas of expertise
- Formulating and implementing policies and plans for advertising, public relations, sales and marketing in consultation with other managers.
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Strategic planning, leadership and coordinating people and resources
- Directing sales methods and policies by co-ordinating the work of salespersons
Education
- Diploma of Marketing and Communication, Melbourne Polytechnic
- Advanced Diploma of Marketing and Communication, Melbourne Polytechnic
After completing her Diploma of Marketing and Communication, Tina has worked for medium sized business’ and met or exceeded their expectations. Tina completed her Advanced Diploma of Marketing and Communication after she started at CBSA and has been able to implement learnings into her work practices.

Steve Alfonso
Training Manager
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Areas of expertise
- Identifying and initiating training and professional development projects
- Development of new training and certifications
- Stakeholder engagement and management
Education
- Certificate IV in Training and Education
- Diploma of Training and Education
- Bachelor of Training and Development New England University
Steve has five years experience in a Training Manager role, especially the coordination of education and training programs and the development of online learning. He continues to build on his knowledge base as he feels very committed to the education and training industry.

Trish Gibbons
Accounts Officer
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Areas of expertise
- Expense tracking
- Profit & Loss analysis
- Budget forecasting
Education
- Diploma of Accounting – Lynwood Business School
- Bachelor or Business – Lynwood business School
With over 10 years experience in accounting Trish ensures that client’s financial reporting is accurate as well as analysing other fiscal activities to ensure they comply with accounting and legal requirements.

Jay Gartner
Business Compliance Specialist
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Areas of expertise
- Evaluating risk
- Regulatory knowledge
- Governance and compliance
Education
- Diploma in Compliance & Risk Management – GRC Institute
- Diploma of Business – Sydney International School of Business
- Diploma of Governance – Eastern Institute Sydney
Extremely well educated in Compliance and Governance, Jay’s qualifications and experience ensures that CBSA is conducting its business in full compliance with all national and international laws and regulations relevant to our industry.

Brenda Hawkins
Accountant
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Areas of expertise
- Ensuring the accuracy of financial documents, as well as their compliance with relevant laws and regulations
- Preparing and maintaining important financial reports
- Preparing tax returns and ensuring that taxes are paid properly and on time
- Evaluating financial operations to recommend best-practices, identify issues and strategize solutions, and help organizations run efficiently
Education
- Certificate IV in Accounting, Box Hill Institute
- Bachelor of Commerce, Box Hill Institute
- Certified Practising Accountants Program Australia
Brenda brings her high level of qualifcations to this role which sees her managing a team of book-keepers. Trish sees her role as being strategic, advising management to ensure continued growth of the company.

Ian Banks
Contracts Specialist
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Areas of expertise
- Negotiating contract agreements for products and services.
- Assessing contractor performance to identify the need for amendments of existing contracts.
- Preparing and editing contracts between the company and potential clients.
- Handling breach of contracts in a timely manner.
Education
- Bachelor of Laws Deakin University
Ian completed his Bachelor a few years ago and has worked with CBSA since then. He has built excellent relationships both with contractors and clients and is a valuable member of the team.

Kelly Munro
Business Development Specialist
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Areas of expertise
- Developing growth strategies and plans
- Managing and retaining relationships with existing clients
- Increasing client base
- Having an in-depth knowledge of business products and value proposition
Education
- Bachelor of Business (Economics), Charles Sturt University
Kelly is proactive in following industry trends both locally and internationally. As a result she has been able to implement many new approaches which has led to sustained business growth for many of our clients.

Sally Fischer
Systems Analyst
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Areas of expertise
- Implementing computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.
- Defining application problems by conferring with clients; evaluating procedures and processes.
Education
- Bachelor of Software Engineering, University of Canberra
Sally has seven years experience in database administration, including implementing innovative database tools.

Zane O'Brien
Human Resources Consultant
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Areas of expertise
- Talent acquisition
- Conflict management
- Performance management
Education
- Diploma of Human Resources- Southern Institute of Business
- Diploma Leadership & Management – Southern Institute of Business
With over 15 years experience in the HR industry, Zane is passionate about finding the right person for the right role and excels in clear communication and people development.

Tan Yamamoto
Software Development
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Areas of expertise
- Exceptional coding skills
- Algorithms and data structure
- Database management
Education
- Bachelor of Computer Science – IT University
- Masters of Javascript – IT University
- Masters of Python – IT University
There is no limit to Tan’s developing skills. He is constantly researching, designing and implementing software programmes to ensure maximum operational efficiency and data protection.

Adrian Russo
Marketing Strategist
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Areas of expertise
- Digital marketing
- Market research
- Creative thinking
Education
- Bachelor of Marketing- North West Institute
- Diploma Digital Marketing – Eastern Marketing Institute
Adrian is responsible for setting specific objectives to develop a well rounded and innovative marketing strategy for our clients. He develops digital marketing campaigns and performs in depth market research to stay one step ahead of competitors.

Dave O'Connor
Sustainability Expert
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Areas of expertise
- Energy expertise including environmental footprint and energy commodity markets
- Performance measurement and reporting
- Change leader
Education
- Bachelor of Environmental Studies – Northern Institute
- Diploma of Earth Science – Northern Institute
- Diploma of Business Management – Northern Institute
Passionate about sustainability, Dave uses his expertise to help our clients improve their environmental performance and meet their business objectives using an environmentally, socially and economically sustainable approach.

Tina Yates
IT Technician
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Areas of expertise
- Setting up workstations with computers and necessary peripheral devices
- Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
Education
- Diploma of Information Technology Networking, The Gordon
From her first role within a small community organisaton Tina showed an ability to meet the IT requirements of all stakeholders. She is a valuable team member.

Jimmy Burton
Tax Agent
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Areas of expertise
- Accounting and business services.
- A variety of tax accounting software.
- Excellent communication skills.
Education
- Diploma of Accounting, Business Education College, Perth
Jimmy has worked for small and medium business’. He is currently studying for his degreee in accounting.

Keith Banks
Auditor
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Areas of expertise
- Gathering evidence about the financial state of an organisation to ensure that the money going in and out is recorded and processed correctly.
- Gauging levels of financial risk within an organisation and ensuring assets are protected.
Education
- Bachelor of Accounting, CQ University
- Master of Professional Accounting, Monash University
Keith brings along over fifteen years experience assisting medium to large business’ to keep in perfect financial shape.

Isha Khatri
Legal Advisor
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Areas of expertise
- Working with complex legal topics and translate into simple clear advice for clients
- Building trust-based relationships with senior leaders, executives and political staff.
- Providing advice based around pragmatic solutions and outcomes
Education
- Bachelor of Law, Deakin University
- Master of Laws, Melbourne University
Isha has worked predominantly for large corporations throughout Australia.

Jane Porter
Financial Advisor
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Areas of expertise
- Researching investment opportunities and finance products.
- Helping clients to identify and outline long-term and short-term goals.
- Developing plans and strategies for clients to achieve desired outcomes.
- Providing advice and information on many different finance and investment topics.
- Maintaining up-to-date knowledge of government regulations and financial issues.
Education
- Certificate IV in Financial Services MCI Institute
Jane has over 20 years experience in the financial sector, working with small, medium and large business’.

May Lee
Payroll
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Areas of expertise
- Payroll remediation
- Evaluating payroll systems and technology
Education
- Diploma of Payroll Services – Melbourne Business Institute
- Certificate IV Accounts Administration – Melbourne Business Institute
May has worked with CBSA and their clients for over 5 years reviewing payroll procedures and systems, using her experience and knowledge to create improved payroll functions.

James Hanson
Graphic Designer
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Areas of expertise
- Planning, developing and preparing information for publications using images, icons, colours, text and layout to fulfill the business requirements as well as communication needs of the company.
- Ensuring that the message conveyed in the final graphic design product is tailored to meet the needs of target audience.
Education
- Diploma of Graphic Design, SAE Quantum Sydney
James is adept at using a variety of software packages, including Adobe,CorelDraw and Inkscape to develop highly engaging products for clients.

Sally Pierce
Personal Assistant to MD
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Areas of expertise
- Writing reports (setting up reports styles and management of the same on template documents)
- Client liaison.
- Diary management and scheduling.
- Data entry
Education
- Certificate IV in Business, TAFE NSW
Sally has been working in this field for six years. During that time she has worked with three Managing Directors from diverse industries, thereby adding to her skills each time.

Jason Yee
Health and Safety Advisor
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Areas of expertise
- Evaluating risk
- Regulatory knowledge
- Governance and compliance
Education
- Diploma in Compliance & Risk Management – GRC Institute
- Diploma of Business – Sydney International School of Business
- Diploma of Governance – Eastern Institute Sydney
Extremely well educated in Compliance and Governance, Jay’s qualifications and experience ensures that CBSA is conducting its business in full compliance with all national and international laws and regulations relevant to our industry.

Tracey White
Trainer
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Areas of expertise
- Deep knowledge of industry
- Strong interpersonal communication skills
- Measure and assess training needs
- Passion for continuous learning
Education
- Bachelor of Business Management – North West Institute
- Certificate IV in Training and Assessment
With a passion for continuous learning and investing in developing people, Tracey motivates everyone to be their best through various training and development initiatives.

Sam Tailor
IT Support Specialist
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Areas of expertise
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
Education
- Bachelor in Information Technology, QUT
Since achieving his Bachelor in 2016, Sam has been working for CBSA. He always brings enthusiasm and a very high level of knowledge to each task.

Abbey Smith
Trainer
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Areas of expertise
- Designing high quality learning and assessment resources
- Using Learning Management Systems
- Student engagement
- Compliance
Education
- Certificate IV in Training and Assessment
- Diploma of Training Design and Development
- Certificate IV in Marketing and Communication
- Diploma of Marketing and Communication
Abbey joined CBSA after she had worked in the marketing field. She added the TAE to her qualifications as she wanted to encourage others to work in the field she loves.